How to delete your account
On the website
- Log in to Athina AD on the web.
- Open Account in the menu.
- Choose Delete my account, enter your password, confirm, and choose Delete account.
In the Athina AD app (iPhone, iPad and Android)
- Open the Profile tab.
- Choose Delete my account and confirm.
By email
If you can no longer sign in, email support@athinaad.com from the address on the account and ask us to delete it. We may ask you to confirm that the account is yours before we act.
What happens next
- You are signed out at once on every device, and the account is locked.
- We send a confirmation email that says when the account will be deleted.
- For 30 days you can change your mind: sign in on the website or in the app and choose Restore my account. Everything is kept as it was.
- After 30 days the account and its data are permanently deleted from our live account systems, and we email you to confirm. This cannot be undone. Recovery copies, logs and retained records follow the separate periods below.
- Paid plans are not active yet. For subscription cancellation, paid access and account restoration, see the Terms of Sale.
What we delete
- Your account: name, email address, password and sign-up answers.
- Videos you uploaded, and the details of YouTube links you submitted.
- Everything generated for you: descriptions and scripts, transcripts, narration audio and described videos.
- Your history, job records and the processing logs for your jobs.
- Ratings and feedback you gave on results.
- Notification tokens for your devices, and usage records about you.
Recovery copies and server logs
Deleted storage files remain recoverable for 7 days after each stored version is deleted. Database recovery history also lasts up to 7 days after deletion. These are separate from the 30-day account restoration window.
Our normal server log store retains entries for 90 days after they are written. Google’s required administration audit logs are retained for 400 days; this is a separate record of administration activity.
A separate archive receives copies of server logs and currently has no automatic expiry rule. Account deletion does not automatically remove those archive copies. We cannot currently promise one maximum deletion period for all archives, exports, email or staff-held copies.
What we keep, and why
- Payment and billing records (subscriptions, invoices and credit balances) for as long as tax and accounting law requires.
- Security and legal records, such as sign-in logs and the record of the terms you accepted, where we need them to protect the service or meet a legal obligation.
- A short deletion record: the account ID, the dates of the request and the deletion, and a one-way hash of the email address, so we can show that the deletion happened.
- Counts and statistics that do not identify you.
See the Privacy Policy for more on how we handle data. Questions: support@athinaad.com.